Shipping & Returns


Leadtime 
Your order is usually dispatched within 1-3 working days.

Destinations
We ship worldwide!

If you are located outside of the EU or your country does not appear during checking out, please send us an e-mail and we'll do our best to arrange delivery.

Shipping cost
The cost is calculated during check out and is subject to destination and order value. If you have any questions, please email us on hello@kolstockholm.com

We currently offer free shipping within EU on orders over SEK 1500 / approx EUR 150 


Duty and taxes - Non-EU customers
Our orders are shipped DDU (Delivery Duty Unpaid), meaning no import taxes and duties are included in the final price and your order may be subject to additional charges. 


Delays
Sometimes, due to reasons which are out of our hands, such as the pandemic or the new Brexit rules, orders may get delayed. If the parcel hasn't reached you within 30 days from dispatch or is announced as "lost" by the shipping company, we will automatically offer you a refund or send you a new order. Before that, we will have to allow some extra time for the parcel to find its way to you in these special times.


Delivery and Tracking
Your order will be delivered to your home adress or to your local delivery point. A delivery notification will be sent via text message or email when your package is delivered or ready to be collected.

All orders are traceable through the tracking number provided.Contact us if you haven't received any information regarding the shipment.

Please note that the delivery to rural addresses may result in longer delivery times.

Packaging
The prints are sent in sturdy cardboard tubes which are then packaged in a cardboard box to ensure maximum safety while on its journey to you.

Order Confirmation
We will send you a confirmation e-mail as soon as the order has come through to us. If you for some reason hasn't received it, please email us on hello@kolstockholm.com

Returns
You may return your order by notifying us within 14 days from the day that you received the package. Please send us an e-mail with you name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to. You must then also, immediately and within 14 days from the date of receiving the order, return the product/s to us at your own expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send it in its original box and/or packaging.

We will refund the full amount paid for the product, excluding shipping cost. If the item has been damaged in any way we to reserve the right not to give a refund / give a partial refund. We process the refund as soon as soon as we have received the item. The refund will be paid with the same payment method used to pay the original order.